Privacy policy

Privacy Policy

TAILOR BOWER respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order, contact us or otherwise interact with TAILOR BOWER.

Who We Are

TAILOR BOWER is operated by JORACOL Pty Ltd.

References in this policy to “TAILOR BOWER”, “we”, “us” or “our” refer to JORACOL Pty Ltd trading as TAILOR BOWER.

Information We Collect

Depending on how you interact with us, we may collect information including:

• your name
• email address
• telephone number
• billing and delivery addresses
• order and purchase information
• customer account information
• communications you send to us
• information relating to returns, refunds or customer service enquiries
• marketing preferences
• device, browser and website usage information
• IP address and similar technical information

We may also receive information from service providers that help us operate our website, process transactions, deliver orders or provide other services to you.

Payment Information

Payments made through our online store are processed by secure third-party payment providers.

TAILOR BOWER does not ordinarily receive or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

How We Collect Information

We may collect personal information when you:

• place an order
• create or use a customer account
• subscribe to our email communications
• contact us or submit an enquiry
• request a return, refund or other assistance
• browse or interact with our website

Some information may also be collected automatically through cookies and similar technologies when you use our website.

How We Use Your Information

We may use personal information to:

• process and fulfil orders
• arrange delivery and provide tracking information
• process payments, returns and refunds
• manage customer accounts
• respond to enquiries and provide customer service
• send transactional communications relating to your order or account
• send marketing communications where you have consented or where otherwise permitted by law
• operate, maintain and improve our website and services
• understand how customers use our website
• detect and prevent fraud, misuse or security incidents
• meet legal, accounting and regulatory obligations

Email Marketing

If you subscribe to our marketing communications, we may send you emails about new products, brands, offers and other TAILOR BOWER news.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails.

You may still receive transactional communications relating to orders, payments, deliveries, returns or your customer account.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and support relevant marketing activities.

Some cookies are necessary for the website and checkout to function. Other cookies may relate to analytics, functionality or advertising.

Your browser and any privacy controls made available through our website may allow you to manage certain cookie preferences.

Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to operate our website, customer accounts, checkout and related online-store services.

Personal information may be processed by Shopify and its service providers in order to provide these services.

Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide services to you.

These may include:

• Shopify and ecommerce technology providers
• payment processors
• delivery and logistics providers
• email and marketing service providers
• analytics and technology providers
• professional advisers such as accountants, lawyers and insurers
• government, regulatory or law-enforcement authorities where required by law

We do not sell personal information to third parties.

Overseas Processing and Disclosure

Some of the service providers we use operate or store information outside Australia.

As a result, personal information may be processed or stored in countries outside Australia, depending on the service provider and the systems used to operate our business.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with legal obligations.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us and provide details of your concern.

We will review your complaint and respond within a reasonable period.

If applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

Children's Privacy

Our website is intended for general retail customers and is not directed specifically at children.

We do not knowingly seek to collect personal information from children except where reasonably necessary and permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or information-handling practices.

The current version will be published on our website.

Contact Us

If you have a privacy question, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please visit our Contact Us page.