Shipping policy

Shipping & Delivery

TAILOR BOWER orders are packed and dispatched from Adelaide, South Australia.

We currently deliver throughout Australia using Australia Post.

Shipping Rates

• Standard delivery: $9.99 for orders under $95.
• Free Standard delivery: on orders of $95 or more.
• Express delivery: $14.99 for orders under $145.
• Free Express delivery: on orders of $145 or more.

Free delivery thresholds are calculated after discounts and before delivery charges.

Available delivery options and applicable charges will be shown at checkout before you complete your order.

Order Processing

Please allow 1–2 business days for your order to be packed and dispatched. Business days are Monday to Friday, excluding South Australian public holidays.

Processing may take longer during busy periods. If there is a significant delay in preparing your order, we will contact you.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Delivery Times

Estimated delivery times, measured from dispatch:

• Standard delivery: 3–5 business days.
• Express delivery: 1–2 business days.

Delivery times vary depending on your location, the delivery service selected and carrier conditions. Regional and remote locations may take longer.

Delivery estimates are measured from dispatch, rather than from the time your order is placed. Please allow for order processing in addition to delivery time.

Any delivery timeframe provided by TAILOR BOWER or the carrier is an estimate only. Delivery may be affected by weather, transport disruptions, public holidays and periods of high parcel volume.

Express Delivery and Signature

Express orders require a signature on delivery. Please make sure someone is available to receive your parcel, or use a delivery address where it can be collected.

PO Boxes

We deliver to Australian PO Boxes where the selected delivery service supports PO Box delivery.

Tracking Your Order

Where tracking is available, your tracking details will be included in your shipping confirmation.

You can use these details to follow the progress of your delivery through the relevant carrier.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.

If an order is returned to us because an incorrect or incomplete address was supplied, additional delivery charges may apply before the order can be sent again.

If the address error was caused by us, we will arrange redelivery at our cost.

Missing or Delayed Deliveries

If your tracking information shows an unusual delay, or you believe your parcel may be missing, please contact us and include your order number.

We will investigate with the carrier and work with you to resolve the issue. Where an order is lost in transit, we will provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the parcel and affected items where possible.

We will work with you to resolve the issue. Please see our Return and Refund Policy for further information about damaged, faulty or incorrect items.

Your rights under the Australian Consumer Law are not affected by this Shipping & Delivery Policy.

International Delivery

International delivery is not currently available.

Contact Us

If you have a question about shipping or delivery, please visit our Contact Us page and include your order number if your enquiry relates to an existing order.