Refund policy

Returns

We want you to be happy with your TAILOR BOWER purchase.

If you change your mind, you may request a return within 30 days of delivery, provided the item is:

• unused and unworn
• in its original condition
• in a saleable condition
• returned with its original packaging, tags and accessories
• accompanied by proof of purchase

Please contact us before returning an item so we can provide return instructions.

Change-of-Mind Returns

Customers are responsible for the cost of returning items for a change of mind.

Original delivery charges are not refundable for change-of-mind returns, unless required by law.

Once your return has been received and inspected, we will let you know whether it has been accepted. Approved refunds will be issued to the original payment method wherever possible.

Please allow your bank or payment provider additional time to process the refund after it has been issued.

Items That Cannot Be Returned for Change of Mind

For hygiene, health or safety reasons, some products cannot be returned for change of mind once they have been opened, used or unsealed.

This may include personal-care, beauty, bath, food or other products that can no longer be safely resold.

Gift cards and items specifically marked as Final Sale are also not eligible for change-of-mind returns.

These exclusions do not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, you receive the wrong item, or you believe a product is faulty.

Please include your order number and, where helpful, photographs showing the problem.

Under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy when goods fail to meet the consumer guarantees. The appropriate remedy will depend on the nature and seriousness of the problem.

For a major problem, you may be entitled to choose between a refund or replacement. For a minor problem, we may first provide an appropriate remedy in accordance with the Australian Consumer Law.

If you purchased the product from TAILOR BOWER, please contact us directly. We will assist with your consumer guarantee claim and will not require you to deal directly with the manufacturer or supplier.

Return Postage for Faulty Products

If a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs where applicable.

Please keep your postage receipt until your return has been resolved.

Proof of Purchase

We may ask for reasonable proof of purchase, such as your order confirmation, receipt or other evidence of purchase.

Faulty goods do not need to be returned in their original packaging for you to exercise your rights under the Australian Consumer Law.

Refunds

Approved refunds will be issued to the original payment method wherever possible.

If an order was purchased using store credit, a gift card or another non-cash payment method, the refund may be returned using the same payment method.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Contact Us

To request a return or discuss a problem with your order, please visit our Contact Us page and include your order number.