Terms of service
Terms of Service
These Terms of Service apply to your use of the TAILOR BOWER website and to purchases made through our online store.
TAILOR BOWER is operated by JORACOL Pty Ltd.
By using our website or placing an order with us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Using Our Website
You may use our website for lawful personal and commercial purposes associated with browsing or purchasing our products.
You must not use our website:
- for any unlawful or fraudulent purpose
- to interfere with the operation or security of the website
- to introduce malicious software, viruses or other harmful material
- to attempt to gain unauthorised access to our systems, accounts or data
- in a way that infringes the rights of TAILOR BOWER or any third party
Products
We aim to provide accurate descriptions, photographs and information about the products available through TAILOR BOWER.
Colours and appearance may vary slightly depending on your screen, device, lighting or the natural characteristics of a product.
Some handmade, textile, printed or naturally produced products may also have minor variations between individual pieces. These variations do not necessarily indicate a fault.
Nothing in this section limits your rights under the Australian Consumer Law.
Product Availability
All products are subject to availability.
We make reasonable efforts to keep stock information accurate, but occasionally an item may become unavailable after an order has been placed.
If we are unable to supply an item you have ordered, we will contact you and provide an appropriate refund for the unavailable item.
Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your order.
You will receive an order confirmation after your order has been submitted. This confirms that we have received your order.
Your order is accepted when we confirm that it has been processed for dispatch.
We may decline or cancel an order before acceptance where reasonably necessary, including where:
- a product is unavailable
- payment cannot be authorised
- we reasonably suspect fraud or unauthorised activity
- the delivery information provided is incomplete or invalid
- we are unable to fulfil the order because of a genuine system or inventory error
- accepting the order would breach a legal or regulatory requirement
If we cancel an order after payment has been taken, we will refund the relevant amount to your original payment method.
Prices
Prices displayed on our Australian website are in Australian dollars (AUD) and include GST where applicable.
Delivery charges, where applicable, are shown separately during checkout before you complete your purchase.
We may change our prices from time to time. Price changes do not affect orders that have already been accepted.
We aim to ensure all prices displayed on our website are accurate and comply with applicable Australian pricing requirements.
Payment
Available payment methods are displayed at checkout.
Payment must be authorised before an order can be processed for dispatch.
Payments are processed using secure third-party payment providers. We do not ordinarily receive or store your complete payment card details.
Shipping and Delivery
Shipping rates, dispatch information and delivery conditions are set out in our Shipping Policy.
Delivery times provided by us or a carrier are estimates unless expressly stated otherwise.
Returns and Refunds
Our change-of-mind return conditions and information about faulty, damaged or incorrect products are set out in our Return & Refund Policy.
We offer eligible change-of-mind returns requested within 30 days of delivery, subject to the conditions in that policy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If there is a problem with a product, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the requirements of the Australian Consumer Law.
Gift Cards and Store Credit
If gift cards or store credit are offered by TAILOR BOWER, they are subject to any conditions displayed when they are issued or purchased, together with applicable Australian law.
Gift cards and store credit cannot be exchanged for cash except where required by law.
Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or special offers.
Additional conditions may apply to a particular promotion and will be displayed with that offer.
Unless otherwise stated, promotional offers cannot be combined with other discounts and cannot be applied retrospectively to completed orders.
Promotions do not affect your rights under the Australian Consumer Law.
Customer Accounts
You may have the option to create or use a customer account through our website.
You are responsible for ensuring that the information associated with your account is accurate and for taking reasonable steps to protect access to your account.
Please contact us if you believe your account has been accessed without your permission.
Intellectual Property
The content of the TAILOR BOWER website, including our branding, text, photographs, graphics, illustrations, page designs and other original material, is owned by or licensed to TAILOR BOWER unless otherwise indicated.
Brand names, trademarks, photographs and other material belonging to the brands and makers we stock remain the property of their respective owners.
You may browse and use our website for personal purposes, but you must not reproduce, distribute, commercially exploit or substantially copy website content without permission from the relevant rights holder.
Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment providers, delivery providers, social media platforms and other technology providers.
Third-party websites and services may be subject to their own terms and privacy policies.
We are not responsible for the content or operation of third-party websites that we do not control.
Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access at all times.
We may temporarily suspend access for maintenance, security, technical problems or circumstances outside our reasonable control.
Liability
To the maximum extent permitted by law, TAILOR BOWER is not responsible for losses caused solely by circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited, including rights available under the Australian Consumer Law.
Privacy
Information about how we collect, use and handle personal information is available in our Privacy Policy.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
The Terms that apply to an order are those in effect when the order is placed. Changes made after an order has been placed will not retrospectively alter the agreed terms of that order.
Governing Law
These Terms of Service are governed by the laws of South Australia and the applicable laws of Australia.
Nothing in this section limits any rights you may have to bring a claim in another jurisdiction where Australian law gives you that right.
Contact Us
If you have a question about these Terms of Service or an order placed with TAILOR BOWER, please visit our Contact Us page.