Returns & Refunds
Change-of-Mind Returns
We offer change-of-mind returns within 30 days of delivery, subject to the conditions below.
Products must be unused, unworn, unwashed and in their original condition, with all tags, labels and accessories included.
For hygiene reasons, socks and shower caps cannot be returned for change of mind once tried on, worn, used or washed. Any sealed hygiene packaging must remain unopened.
Faulty or Incorrect Products
If your product arrives faulty, damaged or incorrect, please contact us. Your rights under Australian Consumer Law are not affected by our change-of-mind conditions.
How to Request a Return
Email hello@tailorbower.com with your name, order number, product and reason for return.
Please wait for our return instructions before sending anything back.
Customers are responsible for change-of-mind return postage. Original delivery charges are generally non-refundable for change-of-mind returns.
Read our full Returns & Refunds Policy for complete details.
Shipping & Delivery
Shipping Rates
Standard $9.99
Free standard on orders $95+
Free express on orders $145+
DISPATCH & TRACKING
Orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding South Australian public holidays).
Orders are carefully packed and shipped from Adelaide, with tracking details provided once dispatched.
NEED HELP?
Our customer service team is here to help.
Monday to Friday
9:30 am–4:00 pm (Adelaide time)
Closed weekends and South Australian public holidays.